|
Why can't I connect using FTP program or Front Page by putting my site name?
When your domain name gets transferred to our servers or changes are made to hosting packages, the changes have to propagate to all the domain name servers on the Internet. This process usually takes 24 to 48 after the changes are made. While these changes are being made you can use the temporary URL sent to you in the Welcome to Data by Design web hosting email to transfer your site files. You will have to use this temporary URL until the DNS changes take effect.
| Top |
How come I have uploaded new pages on my web site, but I see the old ones in my browser?
There are two reasons why this could be happening. One is that your web browser software has the old information in its cache. Simply hold the "Ctrl" key down and click on "Refresh" in your browser to clear the cache.
The other is that a server at your ISP or proxy server on your network is storing or caching the old files.
The cache is meant to store copies of the pages you have visited in order to give you a faster response and avoid using bandwidth. Most caches are refreshed every 24 hours, so it may take that long for you to see your new modified web pages.
| Top |
If I have proxy server or my ISP uses a cache server, what can I do to see my modifications faster?
When we make changes to the DNS records of your domain name in order for it to point to our servers, it takes 24 to 48 hours before these changes are propagated to all the domain name servers on the Internet. All domain name servers, including the one at your ISP, have a cache that stores domain name information. The information in this cache is only updated every 24 to 48 hours. Different ISP's or domain name servers update their cache at different intervals, so you may see your web site correctly at the office and not at your home, if you have different ISP's.
| Top |
How do I modify or add email accounts?
Please read the HSphere user manual it has pictures and detailed instructions on how to do this.
HSphere User Manual - Email Accounts
| Top |
How do I set-up Data Source Names (DSN) and databases for MS Access or MS SQL?
Please read the HSphere user manual it has pictures and detailed instructions on how to do this.
HSphere User Manual -
Microsoft SQL databases
| Top |
Where do I upload my CGI scripts?
Every web hosting plan includes a cgi-bin directory for your scripts used on your web site. All you have to do is upload the scripts to the cgi-bin directory on your site.
If you have one of our Windows plans please be sure that the script works with Win2k. Many scripts are written for Linux and require components that are not used on the Win2k platform.
| Top |
Where to do I go to see my web site visitor statistics?
HSphere User Manual - Statistics
By default your stats are located at www.YourDomainName.com/webalizer/default.html.
If you opted for AWStats then go to
www.YourDomainName.com/awstats/
| Top |
How do I use ASP scripts?
All Windows NT/2000 web hosting plans include ASP (Active Server Pages) from Microsoft pre-configured for you. You just have to enable "ASP" in your control panel.
HSphere User Manual - Adding ASP Support
For additional help with ASP we highly recomend the following sites:
| Top |
How do I send a email from a form on my web site?
There are several ways in order to do this, If you use Front Page to edit and upload your site, it has built-in "bots" that will handle this for you. Please check your help files in Front Page for more information on how to do this.
If you are using ASP, we support both CDONT and ASPMail 4.0 components to send mail. For more information on CDONT, and other ASP related issues please click here.
For more information on ASPmail, please click here to go to ServerObjects.com, the publisher's site.
| Top |
What about Technical Support?
The following issues are consider to be technical support and incur no charges:
- Instructing you or your staff on how to utilize the features we offer on our servers.
- Answering questions as they relate to the services you have purchased or that we offer.
- Resolving any problems that may occur with utilizing the services you have purchased.
The following issues often fall into gray areas and may or may not be incur extra charges (if anything is chargeable, you will be forewarned before any charges take place):
- Answering CGI, HTML, Intranet, Internet, or Front Page questions.
- Installing CGI scripts.
- Submitting your site to search engines.
The following issues fall into consulting, and will incur extra charges (you will be informed before any charges start to occur):
- Creating CGI scripts or otherwise writing programs.
- Creating or editing graphics.
- Debugging CGI scripts or other programs written by 3rd parties.
- Designing, laying out, or otherwise modifying HTML.
- Modifying existing CGI scripts or otherwise modifying programs.
- Reviewing code, HTML, or a site.
We often go above and beyond the call of duty when it comes to drawing the line between technical support and consulting. If you have any questions as to where we might draw the line as it relates to your needs, please email us at support@alldatabydesign.com or call us at (251) 653-5368 or (251) 591-2072.
| Top |
|
